Completeness of service system: guarantee of long-term stable operation of vacuum pumps

Vacuum pumps are long-term industrial equipment with an average lifespan of 5-8 years. Full life cycle service capabilities are one of the core dimensions for selecting manufacturers. Many companies only focus on the price at the time of purchase, but ignore subsequent installation and commissioning, regular maintenance, fault repair, parts supply, etc., which ultimately results in operation and maintenance costs far exceeding the purchase cost.

A complete service system must include at least three levels: first, early installation, commissioning and operation training to ensure that enterprise operation and maintenance personnel can master basic troubleshooting and daily maintenance methods; second, regular door-to-door inspection services to discover equipment hazards in advance and reduce the probability of unplanned downtime; third, fault response speed. Vacuum pump failures in core production scenarios require manufacturers to be on site to solve them within 24 hours to avoid affecting production progress.

Hainan Zhijie Hengke Technology Co., Ltd. has built a nationwide service network for industrial customers. In core cities, it can provide door-to-door service within 48 hours. It also establishes exclusive equipment operation and maintenance files for each cooperative customer, regularly pushes maintenance reminders and process adaptation optimization suggestions, and helps customers reduce operation and maintenance costs by nearly 25%. When screening, companies can clearly write the service terms into the contract, and concrete the response time, service content, accessory prices and other contents to avoid subsequent disputes.